Store Credit Policy

The short version

Jeffsebiz digital products are delivered electronically. We do not offer automatic cash refunds on digital downloads or digital access.

If something went wrong with your order, email support@jeffsebiz.com, explain what happened, and we will review it. Delivery problems and duplicate charges are always fixed (see below). Other requests are reviewed case by case: we may offer store credit, replace or fix a file, or in rare cases issue a refund.

Didn’t get your files, or charged twice?

Email support@jeffsebiz.com with the email you used to buy and your Stripe receipt (or the date and amount).

• Files never arrived or won’t open: we’ll resend them or send a working download link.
• Charged more than once for the same order: we’ll refund the extra charge to your original payment method.

These fixes are separate from store credit. They’re not case-by-case. We aim to reply within 3 business days (Monday to Friday, US Central time, excluding US holidays).

What this covers

This policy covers digital products sold by JEFFSEBIZ LLC on jeffsebiz.com — handbooks, worksheets, web apps and related tools, and other digital downloads we offer from time to time. The checkout page for your order controls the exact product and price.

How to contact us

1. Email support@jeffsebiz.com from the address you used at checkout when you can.
2. Tell us what you bought, the purchase date if you have it, and what the problem is (for example: you never received the download, a file will not open, you were charged twice).
3. We review the message and reply with what we can do.

We aim to reply within 3 business days (Monday to Friday, US Central time, excluding US holidays). Keep your order email handy.

If we grant store credit

When we approve store credit:

• Credit equals the purchase price you paid for that purchase (unless we say otherwise in writing).
• Credit can be used toward any jeffsebiz product.
• Credit is good for 12 months from the original purchase date.
• Credit covers the purchase price only, not any tax you paid.
• Credit has no cash value and can’t be cashed out.
• Credit isn’t a gift card and can’t be transferred to anyone else.

What we generally cannot do

• Automatic cash refunds on digital downloads
• Cash-out of unused store credit
• Credit after a granted credit’s 12-month window expires

Checkout line

Digital products, no automatic refunds. If something’s wrong, email support@jeffsebiz.com. We aim to reply within 3 business days, fix delivery problems, and refund duplicate charges. Other requests are reviewed case by case.

Contact

JEFFSEBIZ LLC
333 W Bethalto Dr, Ste C #210
Bethalto, IL 62010
Email: support@jeffsebiz.com